When possible, please reschedule your clean vs. cancelling it. If you give us at least 48 hours notice before your scheduled service, no cancellation fees will be charged. A $30 cancellation fee will be charged on all cancellations made within 48 hours of the scheduled service. To reschedule or cancel your service contact us at: 240-665-1290 or [email protected].
We have three levels of security in place. Our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not happy with your cleaning, we will come out and re-clean within a 7-day window.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We price based on the number of bedrooms and bathrooms in the home. Visit the Booking Page, select the number of bedrooms and bathrooms in your home and the price is shown instantly. We also offer several optional add-on services which you can find on the Booking Page as well.
You can apply a coupon (gift card) to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.
Contact us and we will remedy the situation.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
We currently service:
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Standard cleaning takes into account almost everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the Booking Page when you select service.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service. We do however use your toilet bowl brush to clean your toilet… we do not want to have our cleaners transporting toilet bowl brushes from job to job.